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Policies
Our Whistler Hotel

Aava Whistler Hotel Booking Policies

Your booking and stay at Aava Whistler Hotel is subject to these policies:

Packages

You agree that the details of your package are correct at the time of booking. Please thoroughly check that the details of your package are correct. For example, the number of days for your ski lift passes ordered for a ski package. All packages required a minimum of 2 adults. If you are unsure then please contact the Hotel directly. Ski lift passes and Zip Trek Tours cannot be changed or refunded with 72 hours of arrival.

Age Restriction

Guests must be 25 years or older to secure a reservation and to stay in a guest room. If a guest is below 25 years of age, they would need to be accompanied by an adult of 25 years or older.

Deposit & Cancellation Policies

WINTER: January 5 to April 21, 2014; December 1 to 24, 2014; January 5 to      April 21, 2015

  • Deposit Policy
    Full amount of room and tax will be charged 14 days before arrival. If booking is made inside of 14 days, the full amount will be applied at time of booking.
  • Cancellation Policy
    If the reservation is cancelled outside 14 days before arrival, there will be no payment taken. If the reservation is cancelled inside 14 days before arrival (after full payment has been taken) it is non-refundable. A cancellation number will be issued at time of notification.

HOLIDAY SEASON: December 25, 2014 to January 4, 2015

  • Deposit Policy
    Full amount of room and tax will be charged 30 days before arrival. If booking is made inside of 30 days, the full amount will be applied at time of booking.
  • Cancellation Policy
     If the reservation is cancelled outside 30 days before arrival, there will be no payment taken. If the reservation is cancelled inside 30 days before arrival (after full payment has been taken) it is non-refundable. A cancellation number will be issued at time of notification.

SUMMER: April 22 to November 30, 2014; April 22 to November 30, 2015 

  • Deposit Policy
    A credit card is required at time of booking to secure the reservation. Full amount of room and tax will be charged 2 days prior to arrival.
  • Cancellation Policy
     If the reservation is cancelled outside 48 hours before arrival, there will be no payment taken. If the reservation is cancelled inside 48 hours before arrival (after full payment has been taken) it is non-refundable. A cancellation number will be issued at time of notification.

Smoking Policy

The Aava Whistler Hotel is a non-smoking facility; all guest rooms are non-smoking. A fee will be charged to guests who choose to disobey the non-smoking policy.

Extra Person Charge

All rates are based on single or double occupancy. For additional guests - $30 plus taxes per person per night will be charged. Children 18years old and under stay free in a room accompanied by an adult.

Parking, Pet Policy, Check in & Check out Times

  • $19 plus taxes per night, per vehicle
  • Pet friendly - Charge of $25 plus taxes per stay
  • Check In 4:00 pm and Check Out 11:00 am