AAVA Whistler Hotel

• We have updated our policy up until November 25, 2020 allowing changes or cancellation up to 48 hours in advance of arrival. 
• We are encouraging guests to book direct in order to ensure that they are kept up to date on current operating procedures
• We are asking guests to self-identify if they belong to a risk group for COVID-19; if yes, we ask that they postpone their travels until the risk period has passed, in order to help us ensure the wellbeing of all our guests and employees

• ​Only one person per travel group in the lobby during check-in. All other members should remain in the vehicle or outside
• Signage and markers communicating social distancing protocols and managing traffic flow in common areas
• Protective screen has been installed at Front Desk
• We are working on implementing a limited, or no-touch, payment procedure
• Guestroom keys sanitized between uses
• Cash payment for guestrooms will not be accepted at this time
• Disinfecting & cleaning of bell carts between uses

• Masks are required throughout the hotel's indoor public spaces
• Hand sanitizer stations in key public areas throughout property
• Increased frequency of cleaning and disinfecting with special attention to high-touch points
• Signage and markers communicating social distancing protocols and mask wearing requirement in high traffic public spaces

• Elevator use limited to your travel group or a maximum of two unrelated guests
• Increased frequency of cleaning and disinfecting of elevators ​

​Currently closed in accordance with Provincial and Federal Regulations. Please check back for updates. 

• Groups of 15 or less people can be accommodated​ 
• Please contact the hotel directly to see if we can meet your needs   

• Check out time is 11:00am.  To minimize congestion, only one person per travel group in the lobby during check-out
• Contactless checkout via telephone, or in person at the front desk
• Keys may be left in room, or in key box in the lobby to be disinfected prior to next use

• ​GoPro Demo Lab
• Nespresso Coffee Machine in the lobby

• In accordance with Provincial and Federal regulations, hours and occupancy loads are limited
• There will be time blocks of 1.5 hours with a maximum capacity of 16 people, on a first come first serve basis
• Please allow a 30 minute period for an attendant to disinfect all surfaces between use
• The Sauna will remain closed until further notice
• We ask that all guests respect the limited capacities of the facilities and be cooperative and considerate of others

• ​Antibacterial soap
• High-touch disinfecting every hour

• 24 hour “resting period” between guest stays, followed by cleaning and sanitization
• Hotel employees will not enter guestrooms
• Stay-over housekeeping service will not be available.  Additional items can be collected at the front desk
• Mask and gloves worn by all room attendants and changed after each guestroom

• Tea / coffee maker remain in the room and sanitized between each use – sugars, coffees, cups etc., available with the front desk
• Removal of items available on request: bathrobe and slippers, print magazines, glassware, pens and stationery