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AAVA Whistler Hotel

COVID-19 Protocol

At Aava Whistler Hotel we are committed to mitigating the spread of COVID-19. In order to ensure the cleanliness of the hotel and the safety of our guests and staff is at the highest level, we have adapted existing and implemented new processes to maintain the utmost cleanliness within the premises. To learn more about the measures we are taking at Aava, we have included information on our commitment to cleanliness below.

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Reservations

 

  • We have updated our policy up until November 25, 2020 allowing changes or cancellation up to 24 hours in advance of arrival. From November 26, 2020 our 14 day Winter Cancellation Policy will be in place, through April 30th, 2021. 
  • We are encouraging guests to book direct in order to ensure that they are kept up to date on current operating procedures
  • We are asking guests to self-identify if they belong to a risk group for COVID-19; if yes, we ask that they postpone their travels until the risk period has passed, in order to help us ensure the wellbeing of all our guests and employees
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Arrival

 

  • ​Only one person per travel group in the lobby during check-in. All other members should remain in the vehicle or outside
  • Signage and markers communicating social distancing protocols and managing traffic flow in common areas
  • Protective screen has been installed at Front Desk
  • We are working on implementing a limited, or no-touch, payment procedure
  • Guestroom keys sanitized between uses
  • Cash payment for guestrooms will not be accepted at this time
  • Disinfecting & cleaning of bell carts between uses
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Lobby & Public Spaces

 

  • Hand sanitizer stations in key public areas throughout property
  • Increased frequency of cleaning and disinfecting with special attention to high-touch points
  • Signage and markers communicating social distancing protocols in high traffic public spaces
  • Masks are encouraged throughout the hotel's public spaces
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Elevators

 

  • Elevator use limited to your travel group or a maximum of two unrelated guests
  • Increased frequency of cleaning and disinfecting of elevators ​
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Fitness Room

 

​Currently closed in accordance with Provincial and Federal Regulations. Please check back for updates. 

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Meetings & Events

 

  • Groups of 15 or less people can be accommodated​ 
  • Please contact the hotel directly to see if we can meet your needs   
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Check-Out

 

  • Check out time is 11:00am.  To minimize congestion, only one person per travel group in the lobby during check-out
  • Contactless checkout via telephone, or in person at the front desk
  • Keys may be left in room, or in key box in the lobby to be disinfected prior to next use
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On Hold For Now

 

  • ​GoPro Demo Lab
  • Nespresso Coffee Machine in the lobby
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Pool Area

 

  • In accordance with Provincial and Federal regulations, hours and occupancy loads are limited
  • There will be time blocks of 1.5 hours with a maximum capacity of 20 people, on a first come first serve basis
  • Please allow a 30 minute period for an attendant to disinfect all surfaces between use
  • The Sauna will remain closed until further notice
  • We ask that all guests respect the limited capacities of the facilities and be cooperative and considerate of others
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Public Washrooms

 

  • ​Antibacterial soap
  • High-touch disinfecting every hour
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Housekeeping Service

 

  • 24 hour “resting period” between guest stays, followed by cleaning and sanitization
  • Hotel employees will not enter guestrooms
  • Stay-over housekeeping service will not be available.  Additional items can be collected at the front desk
  • Mask and gloves worn by all room attendants and changed after each guestroom
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Guest Room

 

  • Tea / coffee maker remain in the room and sanitized between each use – sugars, coffees, cups etc., available with the front desk
  • Removal of items available on request: bathrobe and slippers, print magazines, glassware, pens and stationery
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