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AAVA Whistler Hotel

COVID-19 Protocol

At Aava Whistler Hotel we are committed to mitigating the spread of COVID-19. In order to ensure the cleanliness of the hotel and the safety of our guests and staff is at the highest level, we have adapted existing and implemented new processes to maintain the utmost cleanliness within the premises. To learn more about the measures we are taking at Aava, we have included information on our commitment to cleanliness below.

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Reservations

 

  • We are allowing changes or cancellation up to 48 hours in advance of arrival up until November 25, 2021. 
  • We are encouraging guests to book direct in order to ensure that they are kept up to date on current operating procedures
  • We are asking guests to self-identify if they belong to a risk group for COVID-19; if yes, we ask that they postpone their travels until the risk period has passed, in order to help us ensure the wellbeing of all our guests and employees
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Arrival

 

  • ​Only one person per travel group in the lobby during check-in. All other members should remain in the vehicle or outside
  • Protective screen has been installed at Front Desk
  • Disinfecting & cleaning of bell carts between uses
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Lobby & Public Spaces

 

  • Masks are mandatory throughout the hotel's indoor public spaces
  • Hand sanitizer stations in key public areas throughout property
  • Increased frequency of cleaning and disinfecting with special attention to high-touch points
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Elevators

 

  • Increased frequency of cleaning and disinfecting of elevators ​
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Fitness Room

 

  • Increased frequency of cleaning and disinfecting of Fitness Room​
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Meetings & Events

 

  • Smaller groups can be accommodated​ 
  • Please contact the hotel directly to see if we can meet your needs   
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Check-Out

 

  • Check out time is 11:00am.  To minimize congestion, only one person per travel group in the lobby during check-out
  • Contactless checkout via telephone, or in person at the front desk
  • Keys may be left in room, or in key box in the lobby to be disinfected prior to next use
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On Hold For Now

 

  • ​GoPro Demo Lab
  • Nespresso Coffee Machine in the lobby
  • Sauna 
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Pool Area

 

  • Increased frequency of cleaning and disinfecting of the Pool Area​
  • No reservations necessary 
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Public Washrooms

 

  • ​Antibacterial soap
  • High-touch disinfecting every hour
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Housekeeping Service

 

  • Hotel employees will not enter guestrooms
  • Stay-over housekeeping service will not be available.  Additional items can be collected at the front desk during housekeeping hours
  • Dirty items can be left in the hallways to be collected 
  • Mask and gloves worn by all room attendants and changed after each guestroom
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Guest Room

 

  • Tea / coffee maker and supplies in the room are refreshed and sanitized between each use.
  • Items available on request; bathrobe and slippers, print magazines, glassware, pens and stationery