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Policies
Our Whistler Hotel

Aava Whistler Hotel Booking Policies

You're booking and stay at Aava Whistler Hotel is subject to these policies:

Packages

You agree that the details of your package are correct at the time of booking. Please thoroughly check that the details of your package are correct. For example, the number of days for your ski lift passes ordered for a ski package. Ski, Zip Trek and Spa packages require a minimum of 2 adults. If you are unsure then please contact the Hotel directly. Ski lift passes and Zip Trek Tours cannot be changed or refunded within 72 hours of arrival. Adult ski passes are ages 19-64, Child passes are age 7-12. For Youth or Senior passes please visit whistlerblackcomb.com. 

Age Restriction

Guests must be 25 years or older to secure a reservation and to stay in a guest room. If a guest is below 25 years of age, they would need to be accompanied by an adult of 25 years or older.

Deposit & Cancellation Policies

SUMMER: April 17 to November 30, 2017 | April 22 to Nov 30, 2018

 Deposit Policy

A credit card is required at time of booking to secure the reservation. Full amount of room and tax will be charged 2 days prior to arrival.

Cancellation Policy

If the reservation is cancelled outside 48 hours before arrival, there will be no penalty. If the reservation is cancelled inside 48 hours before arrival, full payment will be taken and is non-refundable. A cancellation number will be issued at time of notification. No shows and early departures apply. 

WINTER: Jan 3 to Apr 16, 2017 | December 1 to 21, 2017 | January 7 to April 21, 2018

Deposit Policy

Full amount of room and tax will be charged 14 days before arrival. If booking is made inside of 14 days, the full amount will be applied at time of booking.

Cancellation Policy

Reservations may be cancelled outside 14 days before arrival without penalty. If the reservations is cancelled inside 14 days before arrival full payment is non-refundable. A cancellation number will be issued at time of notification. No shows and early departures apply. 

HOLIDAY SEASON: December 22, 2017 to January 6, 2018

Deposit Policy

Full amount of room and tax will be charged 30 days before arrival. If booking is made inside of 30 days, the full amount will be applied at time of booking.

Cancellation Policy

If the reservation is cancelled outside 30 days before arrival, there will be no payment taken. If the reservation is cancelled inside 30 days before arrival (after full payment has been taken) it is non-refundable. A cancellation number will be issued at time of notification. No shows and early departures apply. 

Smoking Policy

The Aava Whistler Hotel is a non-smoking facility; all guest rooms are non-smoking. A fee will be charged to guests who choose to disobey the non-smoking policy.

Extra Person Charge

All rates are based on single or double occupancy. For additional guests - $30 plus taxes per person per night will be charged. Children 18 years old and under stay free in a room accompanied by an adult.

Parking, Pet Policy, Check in & Check out Times

  • $20 plus taxes per night, per vehicle
  • Pet friendly - Charge of $25 plus taxes per stay
  • Check In 4:00 pm and Check Out 11:00 am

Disclaimer

Our site may contain technical inaccuracies or typographical errors or omissions. Aava Whistler Hotel is not responsible for any typographical, photographic, technical or pricing (including without limitation mistaken hotel rates) errors listed on our site. Aava Whistler Hotel reserves the right to make changes, corrections and/ or improvements to the site, and to the products and programs described in such information, at any time without notice. 

We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears the reservations contain or resulted from a mistake or error. 

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